ITFM software, financial management software
Explaining to non-IT people what the IT staff (including outsourced) do is difficult without accurate, easily consumed data that has come from a reliable source. Are you using resources most effectively, if you do not know what services they deliver value to?
If you don’t know the cost of providing your services, you cannot respond when someone asks “Would it be cheaper to outsource?”
Equally can you demonstrate that your like-for-like service costs have reduced year-on-year, or that your costs are in alignment with external organisations?
Ever forgotten to renew a contract, or paid for a contract because you forgot to cancel it? Why run the risk of exposure or wasting money when there is a solution to this and all of these problems.